Terms of Service

Last updated: June 2026

Draft. These terms have not yet been reviewed by an attorney and may change before they are final.

These Terms of Service ("Terms") govern use of the BlueWrench HQ platform ("BlueWrench," "we," "us") by the business that signs up for it ("you," the "Shop"). By using BlueWrench you agree to these Terms.

1. The service

BlueWrench provides software for running a service business: customer intake, service logging, automatic price calculation, invoice text messages, customer messaging, and related tools. We host, maintain, and update the platform. We may improve or modify features over time; we will not materially reduce the core service you pay for without notice.

2. Accounts and access

Access is provided per shop via credentials we issue. You are responsible for keeping credentials confidential and for all activity under your account.
You must provide accurate business information, including the legal information required for SMS carrier registration.

3. Fees

Plans are billed per shop, monthly, at the pricing agreed at signup. Early-access pricing is locked for the first 12 months. We may change pricing with at least 30 days' notice, effective at your next billing cycle. Fees are non-refundable except where required by law.

4. Your data

Your customer data belongs to you. Customer records, orders, and message history you create in BlueWrench are yours. You can export them at any time from the dashboard (CSV).
We use your data only to operate and support the service, as described in our Privacy Policy. Each shop's data is isolated from every other shop's.
If you cancel, we will make your data available for export for 30 days after termination, after which we may delete it.

5. Text messaging and compliance

Invoice and customer texts are sent through our SMS provider on your behalf, from a number registered to your business.
You are responsible for having your customers' consent to be texted. The platform provides a consent checkbox at intake and records it; you agree to use it truthfully and only text customers in connection with services they requested.
Opt-outs (STOP replies) are honored automatically; the platform will refuse to send invoice texts to opted-out customers.
You will provide accurate business information for carrier (A2P 10DLC) registration and understand carriers, not BlueWrench, control final message delivery.

6. Acceptable use

You may not use BlueWrench to send marketing spam, violate telemarketing or privacy laws, infringe others' rights, attempt to access other shops' data, or probe or disrupt the service.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service. We provide support by email during business hours and prioritize issues that block your counter workflow.

8. Disclaimers and liability

The service is provided "as is." To the fullest extent permitted by law, BlueWrench disclaims implied warranties and is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

9. Termination

You may cancel at any time effective at the end of the current billing period. We may suspend or terminate for non-payment or material breach of these Terms, with notice and a reasonable chance to cure where practical. Section 4's export window applies either way.

10. Changes to these Terms

We may update these Terms; material changes will be notified by email at least 14 days before they take effect. Continued use after the effective date is acceptance.

11. Contact

BlueWrench HQ, a Brooklyn Bikery company, Brooklyn, NY. Questions: email us.